Self-Service Tools


Healthcare at your fingertips

With so much to juggle each day, having access to the healthcare you need, when you need it, should be easy.

Our digital tools put access to global healthcare right in members' hands with a personalized interface that provides relevant information based on your profile. From locating physician or hospital profiles in your area, to medical translation tools or finding drug equivalencies, there is a wide range of information available online and through the app.

GeoBlue online member services and mobile app features

GeoBlue mobile app  

Claim Submission and Status

Submit and track the status of your claims.

ID Card(s)

Obtain an electronic copy of your ID card(s) and request replacements.

Provider Directory

Members can review profiles of preferred doctors and hospitals to find the best match, view their contact details and locate the office.

Medical Term and Phrase Translations

Translation tool for common healthcare terms and phrases.

Medicine Equivalent Tool

Find country-specific equivalents for prescription and over-the-counter medications.

News and Safety Information

Receive push notifications and alerts detailing the latest security and health issues based on your location. You can also view country or city profiles on crime, terrorism and natural disasters.

To get started, download the app and login using your username and password from the GeoBlue website or register as a new user through the app using information from your ID card. 

Global TeleMD™

Global TeleMD app screen

In addition to giving you convenient access to a global network of doctors and facilities available on your health plan, we’ve teamed up with Teladoc Health, to bring you Global TeleMD, a new smartphone app– at no cost to members– that provides confidential* access to international doctors by telephone or secure video call.


  • A global network of doctors
  • Medical guidance and consultations (for non-medical emergencies)
  • Same day virtual appointments, available 24/7
  • Multiple language options
  • Consultation notes sent directly to your phone
  • Prescriptions and referral letters (subject to local regulation)



With Global TeleMD, you can speak to a doctor at a time that fits your schedule without worrying about work, holidays or personal commitments. And because your consultation notes are stored securely in the app, they’re ready to share with your usual doctor next time you visit.

Get Started

The Global TeleMD app can be downloaded for free to your mobile device from the Apple App Store or Google Play. Once you download the app, you’ll need to create a profile, which is quick and easy. Please have your member ID card, Certificate Number or Group Access Code available when creating your profile.

NOTE: Dependents age 18 and over can download Global TeleMD to their mobile device and create their own profile. Members can access the services within Global TeleMD for their minor dependents.

*Confidential and/or identifiable information which you may discuss with Teladoc Health will not be shared with GeoBlue or your employer if applicable (Teladoc Health will only share aggregated or deidentified information to help GeoBlue monitor and improve the program and for reporting purposes). However, permission may be asked to review your personal data in the event that you have made a complaint or specific query that you would like to discuss with GeoBlue. GeoBlue will never review your data without your explicit consent. For further information on how Teladoc Health processes your personal data, please see Teladoc Health privacy policy.

Telemedicine services are provided by Teladoc Health, directly to members. GeoBlue assumes no liability and accepts no responsibility for information provided by Teladoc Health and the performance of the services by Teladoc Health. Support and information provided through this service does not confirm that any related treatment or additional support is covered under a member’s health plan. This service is not intended to be used for emergency or urgent treatment medical questions.

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See What our Members Have to Say!

“Awesome and easy to use! This app makes accessing all my account information, finding local trustworthy providers, filing claims, getting paid, etc. Super easy!”

“Very helpful. I’m a huge fan of this app for all the features it offers a family that travels abroad and has unpredictable medical needs.”

“GeoBlue is a great app. It provides you with everything you need for medical, dentistry and pediatric care.”

“Awesome App. Easy and simple!”