Support for members impacted by Hurricane Ian

Our hearts are with our members in Florida, South Carolina and other areas impacted by Hurricane Ian. We’ve been monitoring the impacts and are here to support our members in any way we can. We also understand this is a difficult time, and members may have questions on how to refill their prescriptions or may need to speak to a doctor about a health concern.

Our team, including our global medical experts, have been continually monitoring the situation. We will update this page, as needed, to keep you informed and answer questions you may have about how our products and services can support you during this difficult time.

Member Frequently Asked Questions

Does GeoBlue offer telemedicine? Members whose plan includes access to telehealth services through Global TeleMD™ can talk to a doctor 24/7, at no additional cost. Members can download the GeoBlue mobile app, choose “Telehealth” and then select “Talk to a Doctor.”

Do you offer mental health support? Members whose plan also includes access to free, confidential counseling can get help with feelings such as stress, grief, anxiety and depression. To talk to a counselor, download the GeoBlue mobile app, choose “Telehealth” and then select “Talk to a Counselor.”

What if I need help finding a new doctor or refilling a prescription? Members having trouble finding a doctor or refilling a prescription can contact GeoBlue at the number on the back of their ID card. Our team is available 24/7, and we’ll work with our members to help them get the care and medication they need.

Do you have any Hurricane recovery resources? We’ve pulled together a list of resources that can assist members in locating aid and support. Members whose coverage is offered through their employer or school can also access tips and guidance on hurricane-related topics, such as coping tips for traumatic events and disasters, how to clean up safely after a hurricane, how to handle a power outage and caring for children in a disaster. These resources are available in the Member Hub.

How do I access my member ID card? Digital copies of the member ID card are available on the GeoBlue mobile app and the Member Hub.

Members who have concerns or questions can contact us at the number on the back of their ID card. Our team is available 24/7, and we are here to support them in any way we can.

Telemedicine services are provided by Teladoc Health, directly to members. GeoBlue assumes no liability and accepts no responsibility for information provided by Teladoc Health and the performance of the services by Teladoc Health. Support and information provided through this service does not confirm that any related treatment or additional support is covered under a member’s health plan. This service is not intended to be used for emergency or urgent treatment medical questions.

Services are provided by WorkPlace Options, an independent company that is not affiliated with GeoBlue and does not provide Blue Cross or Blue Shield products or services. WorkPlace Options is solely responsible for referring participants for counseling, coaching and work-life services and health assessments by providers who are appropriately licensed by local authorities. The evaluation and efficacy of any service delivered by a provider lies solely with the employee, spouse, dependent or other authorized party who inquires on behalf of those or other participants. GeoBlue shall have no responsibility or liability whatsoever for any aspect of the provider counseling, coaching, work-life services and health assessments or other similar services, or the counselor/participant relationship.